Frequently Asked Questions

Review our list of frequently asked questions to see if they may answer your query. More general FAQs are found here.

• Can I order any medication?

  No, we can only provide prescription medicines that are appropriate for online consultations. While this includes many treatments, there are limitations and regulations preventing us from adding all prescription medicines.

  If your medication does not appear in the search, this means we are unable to provide consultation for that medicine. Simple Online Doctor will never prescribe medicines that have the potential for abuse, addiction or dependence. For these, you will need to consult your doctor in person.

• Is the medication supplied genuine?

  Yes, all medication is supplied from our Brisbane based pharmacy, Racecourse Road Pharmacy. You can find their details on the about us page.

  All medicines are sourced from Australian registered wholesalers. If you wish to check the validity of our medicines, you may contact the medicine's manufacturer and quote the batch number and expiry date.

• How are my medications delivered?

  We use Australia Post express delivery to deliver all items. If you aren't home to sign for your medication, it will be redirected to your local post office for collection.

• Are your doctors registered in Australia?

  Yes, all our doctors and health practitioners are Australian (AHPRA registered) professionals. You can find their AHPRA registration information on our about us page.