Terms & Conditions
This service is provided by Simple Online Healthcare PTY LTD trading as ‘Simple Online Doctor’. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions.
These terms and conditions apply to your access to the Simple Online Doctor website (“www.simpleonlinedoctor.com.au”). Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website. If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website.
The Simple Online Doctor website is owned and operated by Simple Online Healthcare PTY LTD trading as ‘Simple Online Doctor’, registered in Australia with the company number: 610 046 663
If you have any questions about our website please contact us:
Email: [email protected]
1. Regulation
Simple Online Doctor is a fully regulated company by the relevant bodies. Simple Online Doctor offers information and treatment for a range of medical conditions. This service is provided by qualified Australian doctors who are registered with Australian Health Practitioner Regulation Agency and comply with ‘Good practice guidelines’. Our dispensing partner pharmacy is a PBS registered pharmacy in Brisbane and can be trusted to deliver a high level of service through Australian registered pharmacists.
2. Security & Privacy
Your privacy is imperative to us and the following information explains what measures we take to protect it.
- Simple Online Doctor uses security technology, including firewalls and Secure Socket Layers to protect the information submitted through this website.
- We do not have access to your financial information which is securely transferred directly to our card processing agents, who securely process it on our instructions.
- During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your medicine and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, and respond to any complaints/feedback or provide you with promotional material and information.
- Electronic transmissions are never completely private or secure therefore we encourage customers to ensure that any computer or tablet or smart phone you use to access your online patient record is suitably protected from potential interception.
- Simple Online Doctor complies with data protection laws. We will use the information you provide with other information we obtain about you to administer and provide the goods and/or services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services, namely the dispensing pharmacy and the courier service. This service does not take responsibility to inform your regular GP of the medication prescribed by our doctors. If you want us to do this we would require your GP details and your consent.
3. Commitment Agreement
| Our Commitment to you | Patient’s Commitment to Simple Online Doctor |
|---|---|
| Professional responsibility | Provide accurate information |
| provide a professional and transparent service | Confirm you are aged 18 or over |
| Prescribe in the best interest of the patient | Comply with instructions |
| Take all reasonable steps to protect patients’ personal information | Notifying your GP is your responsibility |
| Safe and Secure patient experience | Notify our doctors of any side-effects |
4. Information and Advice
The information and advice provided by Simple Online Doctor when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so whether intentionally or not will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.
5. Pricing
All prices on this website include GST unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.
6. Completed Orders
When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply.
7. Concluding a binding contract
When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address that you supplied. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
8. Payment
In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.
9. Authorisation of orders for medicines
Our doctors can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the doctor has all the relevant information. On occasion, this may require the doctor to ask the patient for additional information further than the information that was provided in response to an online questionnaire.
Any repeats issued during a consultation are stored on your Simple Online Doctor account and cannot be sent out as an eRx, paper or printed prescription.
10. Dispensing of prescriptions prescribed by Simple Online Doctor
Simple Online Healthcare PTY LTD trading as ‘Simple Online Doctor’ is not a pharmacy and does not supply prescription or over the counter medicines directly to patients. Simple Online Healthcare acts as an agent on your behalf for the purposes of:
- Providing your prescription or request to partner pharmacies
- Arranging dispensing of the medicine with partner pharmacies
- Arranging delivery of the medicine from partner pharmacies
- Passing on your payment to partner pharmacies
By placing an order on our website, you consent to the disclosure of private information and provision of your prescription to partner pharmacies. We may contact partner pharmacies on your behalf in relation to your prescription. You acknowledge that our partner pharmacies may not agree to dispense your prescription based on their clinical judgment.
11. Delivery of orders
Postage and packaging is charged on all orders of medicines at a flat rate of $9.95.
Our partner pharmacy will dispense all medicines. Medicines will be dispatched typically within 24 hours on business days. All medicines for delivery by post are sent out using Australia Post Express Post delivery.
Inquiries regarding missing parcels must be placed within 3 months of the parcel being dispatched. Australia Post only stores tracking information for 3 months after the date of dispatch. We are unable to replace/refund any orders not received if they cannot be investigated within the 3 month period.
If delivery is unsuccessful, and you are unable to collect your order in time, this is returned to us at a charge by Australia Post. Should you wish to have your order redelivered, this will incur a charge of $19.90, to cover the costs of return and redelivery. Any orders which are returned due to incorrect information will be refunded, less the delivery fee charged.
12. Returns Policy
Due to regulations, returns of prescription medications cannot be accepted. After leaving the pharmacy, storage conditions of the item cannot be guaranteed, which means the item can not be reused. For this reason, we are unable to accept returns of medication.
Cancelling your order:
In order to cancel your order please either phone or email us at the earliest instance. We can then issue a full refund on your order if the medication has not been dispatched.
14. Refunds Policy
Your refund will automatically be processed within 3-5 working days but in some cases can take up to 14 days. Orders rejected prior to a call with a doctor will be fully refunded. Orders refunded after a call with a doctor will be refunded minus the consultation fee. Missed appointments and rebookings will be subject to a $10 rebooking fee. Multiple missed appointments without paying the rebooking fee may result in a refund minus the rebooking fees for the missed appointments.
15. Complaints Procedure
Simple Online Doctor aims to maintain 100% customer satisfaction, but we realise there may be instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right the first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have.
For complaints please direct your concerns to [email protected]. We will endeavour to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity.
16. Notification of errors
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error you should contact us immediately at [email protected]
17. Information on this website
We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or change leading to the information being out of date occasionally. The general medical information provided on the website is not a substitute for specific and personalised medical advice and should not be read or used as such.
Links to other websites: Simple Online Doctor provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.
18. Our right to vary T&Cs
We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:
- Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
- We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of receipt by you of the goods.
